Automated customer service
Relax. It’s 24/7 support
Enhance agent productivity by letting them focus on delicate cases while the chatbot answers low-tier inquiries. Optimize time and offer quick and efficient customer service while saving on costs.
Don’t risk it!
According to Zendesk, 39% of customers will avoid a company for two years after a bad customer service experience. With an omnichannel solution, you’ll offer the same personalized and consistent experience across your digital channels.
Easy setup integration
Simple and friendly
Give your IT team a break. Our easy and user-friendly platform allows for seamless integrations without continuous technical intervention. Add new content or, better yet, save time (and money) importing it.
The best of Human and Automated Customer Service combined
Connect Zendesk Chat to Aivo’s chatbot and give your agents a break. AgentBot answers your customers’ questions through any digital text channel. Amaze them with exciting conversations and solve their queries automatically. When necessary, transfer the session to an Agent in a seamless handoff experience, with included transcripts of the conversation.
To successfully connect Zendesk Chat to AgentBot you’ll need:
- An Enterprise Zendesk account
- An agent specially in charge of managing the bot
- To make the connection only once
Support your clients (and agents) faster
Streamline support by adding Zendesk Support forms in chatbot answers. The virtual assistant creates tickets automatically and sends the history of bot conversations so you don’t miss anything. It also gives your customers a tracking code so they can check the status of their query whenever they want.
Import content and create your own chatbot
Upload information from Zendesk Guide and save effort and resources. Align the chatbot to the knowledge base you already have and offer complete and consistent content. Now you’ll have a virtual agent answering any questions 24/7.