1. Use of AIVO’s services
AIVO provides Omnichannel customer service solutions powered by Artificial Intelligence (“the Service”). AIVO is the controller of your Personal Data and responsible for the collection, processing and disclosure of your Personal Data as described in this Privacy Statement
AIVO’ Services shall be available to Clients and/or Users residing in the European Union. Therefore, AIVO respects and is in a constantly effort to be in compliance with the European General Data Protection Regulation 2016/679 (“GDPR”) to protect, warrant and preserve the rights to those Clients and/or Users that may eventually apply or to be served in the future.
We may transfer Personal Information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver’s license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
2. Information We Collect
You are free to explore the Websites without providing any Personal Information about yourself. If you express an interest in obtaining additional information about our services, use our “Contact Us” or similar features, register to use our websites, sign up for an event or webinar, or download certain content, we generally require you to provide us with your contact information, such as your name, job title, company name, address, phone number, email address, or username and password. This information is then used to contact visitors about their interest in the company’s goods or services and interact with the company.
If you use and interact with our websites from your computer or mobile device or interact with emails we have sent you, we automatically collect log files and other information about your device and your usage of our websites through cookies, web beacons or similar technologies, such as IP-addresses or other identifiers, which may qualify as Personal Data.
The use of AIVO cookies and further information about it can be found on AIVO’ Cookies Policies Client Data.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information also includes Navigational Information or Payment Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to this website such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the “Navigation Information” section below. We collect and process payment information from you when you subscribe to the Service, including credit cards numbers and billing information, using third party providers. Except for this, we do not collect Sensitive Information from you.
As a result of AIVO’ Service request and the Terms and Conditions of it, which are published on aivo.co/terms, AIVO will collect from Clients the following information:
AIVO collects Personal Information from its Clients when the Client hires AIVO Services for creating a new Account (“Clients Account”). As a result of hiring AIVO’ Service, AIVO assume that all Personal Information of the Client and collected and processed by AIVO is provided with the expressed consent of the Client. In no event AIVO will collect Personal Information from the Client that has no consent and its not voluntarily given by the Client.
Our Service offers publicly accessible community services including blogs, and forums. Clients and/or User should be aware that any information Clients and/or User provide in these areas may be read, collected, and used by others. Clients and/or User posts may remain even after Clients and/or User cancel Clients and/or User´s Account.
The Websites are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16 If you believe that we have collected information about a child under 16, please contact us at firstname.lastname@example.org, so that we may delete the information.
3. What device and usage data we process
When you visit our websites, our servers or an authorized third party may place a cookie on your browser, which can collect information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track overall usage, determine areas that you prefer, make your usage easier by recognizing you and providing you with a customized experience.
We also use web beacons on our websites. For example, we may place web beacons in marketing emails that notify us when you click on a link in the email that directs you to one of our websites. Such tracking technologies are used to operate and improve our websites and email communications and track the clicking of links or opening of emails.
You can log in to AIVO Platform using a Single Sign-on (SSO) service like your Google account or Facebook Connect. This service will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Such services may give you the option to post information about your activities on this Web site to your profile page to share with others within your network.
Your interactions with Social Media Features are governed by the privacy policies of the companies providing the relevant Social Media Features.
Our websites may use social media features, such as the Facebook “like” button, the “Tweet” button and other sharing widgets (“Social Media Features”). You may be given the option by such Social Media Features to post information about your activities on a website to a profile page of yours that is provided by a third party social media network in order to share with others within your network. Social Media Features are either hosted by the respective social media network or hosted directly on our website. To the extent the Social Media Features are hosted by the respective social media networks, the latter may receive information that you have visited our website from your IP address. If you are logged into your social media account, it is possible that the respective social media network can link your visit of our websites with your social media profile.
Telephony log information
If you use certain service features, we may also collect telephony log information (like phone numbers, time and date of calls, duration of calls, and types of calls), and location information (through IP address).
When you use our services our view content provided by us, we automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, internet service provider (ISP), the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, clickstream data, access times and referring website addresses. This information is used by AIVO for the operation of the Service, to maintain quality of the Service, and to provide general statistics regarding use of the AIVO Website. For these purposes, we do link this automatically-collected data to Personal Information such as name, email address, address, and phone number.
4. How We Use Information We Collect
We Never Sell Personal Information.
We will never sell your Personal Information to any third party.
6. How to Access & Control Your Personal Data
You have the following data protection rights:
7. Clients and Users Privacy choices
Choices Related to the Personal Information AIVO Collect. Personal Information. Clients and Users may decline to provide Personal Information or Personal Identifiable Information when it is requested by AIVO Clients or AIVO, but certain Services or all of the Services may be unavailable to Clients and Users.
Choices Related to the Client’s Registration and Account Information. Clients have an Account, and they generally may review and edit Personal Information or Personal Identifiable Information by logging in and updating their information directly or by contacting us. Clients may contact us if they have questions about their Account information or other Personal Information.
Choices Related to Communication. Notices, Alerts and Updates from AIVO:
Marketing: AIVO may send to Clients marketing content about AIVO’ sites, Service, products through various communication channels, for example, email. Clients may opt out of these marketing communications by following the instructions in the communications they receive.
Informational and Other: AIVO will send communications to Clients that are required or necessary to send to Users regarding AIVO’ Service, notifications that contain important information and other communications that Clients and Users request from us. Clients may not opt-out of receiving these communications. However, Clients may be able to adjust the media and format through which they receive these notices.
9. Contact information
Aivo’s European Representative:
Bruno Dalla Fina, Head of Europe
Paseo de la Castellana 77 – 1o piso
Madrid, M 28046