
Consumer behavior is constantly evolving. Gone are the days when consumers communicated with businesses only...
Read MoreBoost agent efficiency to the max. Live is an omnichannel chat solution that supports queues and asynchronous channels. Its AI-driven recommendation engine offers answers to the agent so they don’t have to always type the same thing. Chat with the latest interactive tools like emojis and voice messages.
Talk to your customers across all messaging channels from a single platform. Have your agents handle conversations over Web, Mobile, Facebook Messenger or WhatsApp. Live uses live chat or asynchronous service queues, so a conversation can be open for up to 24 hours. This frees up the agent.
Propel agent efficiency to the max. The Live AI engine detects frequent questions and gives the best answers to agents in order to speed up the service.
Live creates detailed digital profiles for each of your customers. The agents will have access to previous conversations, notes, emails, social accounts, assigned agent, reason for the transfer and more for personalized service.
Live offers a conversation experience with tools people use every day, like voice messages, images, emojis and current location.
Turn to your agents only when necessary. AgentBot’s conversation controller transfers the session to Live from the same chat window. Add an agent from a specific group to the conversation, regardless of the customer’s contact channel. The agent receives all the necessary information for a personalized service. When the agent is done, the session automatically goes back to the bot.
“Banco Comafi implemented a shared service between AgentBot and Live and increased their sessions by more than 200%.”
Read the full storyConsumer behavior is constantly evolving. Gone are the days when consumers communicated with businesses only...
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