In the cloud, anything is possible
Aivo and Genesys have come together to offer you efficient, fast, and easy-to-use digital solutions. Work in a more flexible way in the cloud.
of the work volume of large companies will be in the cloud by 2020.
Aivo & Genesys Quick Onboarding
Smart customer service
Web, Mobile, Facebook and Whatsapp.
Content management tool for non-technical staff.
Analytics And Specialized Reports
Know your clients and improve on the spot.
Automatización con IA
Attend 24/7 on all channels. Unlimited conversations up to 90 days.
72 Hs Onboarding
20 initial questions.
Artificial intelligence for your agents. Free for 3 months (unlimited agents).
Up to $5,000 activation fee.
This is a one-time, fixed fee to get up and running.
Waived for non-profits.
- New customers only.
- 5000 minimum conversations: For large and small contact centers.
- Does not include WhatsApp number management.
- Does not include integrations.
- Additional content has to be done by the client.
- Any change to these conditions requires a different agreement where these conditions may not be maintained.
An AI chatbot automates query resolution and takes conflict out of customer service. The understanding of informal language and mistakes make it the ideal partner of your customer service.
The power of Genesys integrated
When necessary, the chatbot transfers the session to Genesys PureCloud. Thanks to the conversation history, your agents will be able to read the customer’s case and help them only like a human could.
Constant evolution and easy to use
Evaluate the feedback of interactions, analyze the amount of transferred conversations and learn from unresolved queries. Add new content quickly and publish immediately.