Higher customer satisfaction.
Half the cost.
Businesses spend more than a trillion dollars on customer service calls each year. What if you could reduce your customer service costs and improve your overall customer experience at the same time?
Our AI powered technology makes it simpler to automate and enhance your company’s support operations in a way that boosts internal efficiency while saving you money.
OMNICHANNEL SOLUTIONS
Loyal customers come from amazing experiences.
A bad experience in today’s world can easily become a churn. Lack of integration creates repetitive information and, ultimately, frustrated employees and customers. Maintaining omnichannel conversations across key customer touchpoints enables you to meet your customers’ needs on the spot, through any text or voice channel or application.
SEAMLESS TRANSFERS BOT-HUMAN-BOT
Humans can’t be replaced, but they can be empowered.
There are times when things need to be taken care of by a human being. Our technology controls the flow of each conversation and transfers chats or phone calls to agents when needed. Once the agent has solved the request, the conversation can return back to bot, assuring a beautiful user experience.
NATURAL LANGUAGE PROCESSING
Embrace the power of empathy.
A growing demand for empathy and a talent for making people feel at ease requires a shift in perspective. Our automatic solutions merge empathy with artificial intelligence to generate human-like dialogues. Forget about spelling or writing mistakes, even slang or regionalisms. Understanding your customers is gold.
CONVERSATIONAL FLOWS
Design and improve the whole experience
A bot created only with flows wouldn’t be the best option if you want real rapport with your customers. But there are times when they’re the best choice. When customers aren’t sure what they need, flows can guide them through the process. Be a step ahead of their needs, deliver greater satisfaction and answer their questions quickly and automatically. View conversation flow right from the platform and make changes easily. Add flows to interactions and create great experiences for your customers across all digital channels.
PROACTIVE MESSAGING
Think ahead. Reach out to potential customers.
Being proactive means thinking ahead; projecting what the customer might want. When a visitor enters your pricing page or a specific product, there’s a big opportunity there and you shouldn’t leave all the work to them.
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Transactional Data
TRANSACTIONAL DATA
Cut to the chase
Give your customers what they asked for. Connect your webservices, CRM and other apps to our solutions and start answering bill balances, order trackings, cancellations and more. 100% automatic. 0% frustration and time waste.
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Analytics & Training
ANALYTICS & TRANING
Train and evolve, no coding required
View all your performance data in one place and discover meaningful insights. Make adjustments and publish them, from one single dashboard. Learn from your customers without any linguistic or technical skills, and solve their requests in real time.
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High Scalability
HIGH SCALABILITY
We can handle it
Did you know? An e-commerce site that generates $100,000 per day in gross revenue loses $4,166.67 per hour of downtime. Our systems rest on redundant infrastructure with self-escalating capacity to ensure everything works, no matter the circumstances.
