Bot with Conversational Artificial Intelligence

Talk to your customers naturally on any digital channel and solve their inquiries instantly. Manage knowledge without technical expertise, learn from every interaction and offer an amazing experience every day.

Bot with Conversational Artificial Intelligence

Talk to your customers naturally on any digital channel and solve their inquiries instantly. Manage knowledge without technical expertise, learn from every interaction and offer an amazing experience every day.

300+

million interactions

78%

of conversations resolved without transferring to a human agent

72 hours

Quick Onboarding

CONVERSATIONAL AI

Natural conversations

Give your bot a dash of personality and have it talk like a real person. Aivo’s conversational engine provides customer service in 50+ languages. Its multiple AI technologies allow for unstructured interactions and can interpret informal language, errors, regionalisms, emojis and voice messages for natural communication.

CONVERSATIONAL AI

Natural conversations

Give your bot a dash of personality and have it talk like a real person. Aivo’s conversational engine provides customer service in 50+ languages. Its multiple AI technologies allow for unstructured interactions and can interpret informal language, errors, regionalisms, emojis and voice messages for natural communication.

OMNICHANNEL SERVICE

Available 24/7 across all channels

Start or continue a conversation on any channel with a unified experience. AgentBot adapts answers automatically across all messaging channels for instantaneous and seamless service.

OMNICHANNEL SERVICE

Available 24/7 across all channels

Start or continue a conversation on any channel with a unified experience. AgentBot adapts answers automatically across all messaging channels for instantaneous and seamless service.

KNOWLEDGE MANAGER

Design the experience without IT

Aivo’s Knowledge Manager is designed so that anyone on your team can load content and post it across all channels without a single line of code. Enrich the experience by adding flows, videos, forms, carousels, support tickets and buttons, or create different experiences depending on the customer type or channel.

KNOWLEDGE MANAGER

Design the experience without IT

Aivo’s Knowledge Manager is designed so that anyone on your team can load content and post it across all channels without a single line of code. Enrich the experience by adding flows, videos, forms, carousels, support tickets and buttons, or create different experiences depending on the customer type or channel.

ANALYTICS AND REPORTS

CX-ray vision

Having a deep understanding of the bot’s performance is key to improving service. Use Aivo’s Business Intelligence tool to assess operations, customer satisfaction, and the most popular queried topics.

  • Operations dashboard
  • Transferred
  • Conversations and Interactions
  • Satisfaction
  • Main topics (tags)

ANALYTICS AND REPORTS

CX-ray vision

Having a deep understanding of the bot’s performance is key to improving service. Use Aivo’s Business Intelligence tool to assess operations, customer satisfaction, and the most popular queried topics.

  • Operations dashboard
  • Transferred
  • Conversations and Interactions
  • Satisfaction
  • Main topics (tags)

CONVERSATION ORCHESTRATOR

The Agent, more important than ever

Make your agents’ time count. AgentBot’s conversation controller transfers the session to a live chat only when necessary, offering a transparent Bot-Human-Bot experience. The agent will get the chat history and the customer’s profile in order to personalize the service. When the agent is done, the session goes back to the bot.

Learn more about our live chat solution with AI

Integrations with popular solutions:

CONVERSATION ORCHESTRATOR

The Agent, more important than ever

Make your agents’ time count. AgentBot’s conversation controller transfers the session to a live chat only when necessary, offering a transparent Bot-Human-Bot experience. The agent will get the chat history and the customer’s profile in order to personalize the service. When the agent is done, the session goes back to the bot.

Learn more about our live chat solution with AI

Integrations with popular solutions:

PROACTIVITY

Start the conversation at the right time

Use the Ads tool to create ads that are triggered by rules on your website. Send proactive notifications and alerts to your customers through WhatsApp or SMS.

PROACTIVITY

Start the conversation at the right time

Use the Ads tool to create ads that are triggered by rules on your website. Send proactive notifications and alerts to your customers through WhatsApp or SMS.

LEARNING

Get better with every unresolved interaction

We simplify your bot’s development. The Learning tool gathers unanswered questions and sorts them by date and frequency. Discover new content for your bot and evolve based on what your customers need.

High Availability

  • SLA > 99,9%
  • Auto Scaling Solution
  • Global Infrastructure Provider
  • Different Geographic Zones

Data Privacy

  • Data Isolation
  • GDPR Compliance

Data Security

  • ISO 27001:2013 compliance
  • Data Transport Encryption TLSv1.2 and AES 256
  • Database Encrypted
  • SSO / SAML

ENTERPRISE READY

Security and Privacy First

The needs of today’s world and the complexity of our customers fall in line with our commitment to availability, security and privacy.

ENTERPRISE READY

Security and Privacy First

The needs of today’s world and the complexity of our customers fall in line with our commitment to availability, security and privacy.

High Availability

  • SLA > 99,9%
  • Auto Scaling Solution
  • Global Infrastructure Provider
  • Different Geographic Zones

Data Privacy

  • Data Isolation
  • GDPR Compliance

Data Security

  • ISO 27001:2013 compliance
  • Data Transport Encryption TLSv1.2 and AES 256
  • Database Encrypted
  • SSO / SAML

Other AgentBot features

Prediction-based Machine Learning

Deep Learning-based NLP

Contextualization and memory

Semantic identification of intent

Disambiguation and recommendations

Import content from Excel or Zendesk Guide

Marketplace with content packages pre-built by industry and events

Push and pull information from any API or web service

Automated support tickets with Zendesk Support and Salesforce

Satisfaction survey

FAQs in the start window

Downloadable reports and reports emailed automatically

“Aivo offers different solutions and is constantly pursuing innovation. This is why they've turned into a regional provider and one of GM’s most important digital tools”

Ana Cristina Merlo | South America West Digital Marketing Coordinator at General Motors.

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