of conversations resolved without transferring to a human agent
Give your bot a dash of personality and have it talk like a real person. Aivo’s conversational engine provides customer service in 50+ languages. Its multiple AI technologies allow for unstructured interactions and can interpret informal language, errors, regionalisms, emojis and voice messages for natural communication.
Start or continue a conversation on any channel with a unified experience. AgentBot adapts answers automatically across all messaging channels for instantaneous and seamless service.
Aivo’s Knowledge Manager is designed so that anyone on your team can load content and post it across all channels without a single line of code. Enrich the experience by adding flows, videos, forms, carousels, support tickets and buttons, or create different experiences depending on the customer type or channel.
Having a deep understanding of the bot’s performance is key to improving service. Use Aivo’s Business Intelligence tool to assess operations, customer satisfaction, and the most popular queried topics.
Make your agents’ time count. AgentBot’s conversation controller transfers the session to a live chat only when necessary, offering a transparent Bot-Human-Bot experience. The agent will get the chat history and the customer’s profile in order to personalize the service. When the agent is done, the session goes back to the bot.
Use the Ads tool to create ads that are triggered by rules on your website. Send proactive notifications and alerts to your customers through WhatsApp or SMS.
We simplify your bot’s development. The Learning tool gathers unanswered questions and sorts them by date and frequency. Discover new content for your bot and evolve based on what your customers need.
The needs of today’s world and the complexity of our customers fall in line with our commitment to availability, security and privacy.
Prediction-based Machine Learning
Deep Learning-based NLP
Contextualization and memory
Semantic identification of intent
Disambiguation and recommendations
Import content from Excel or Zendesk Guide
Marketplace with content packages pre-built by industry and events
Push and pull information from any API or web service
Automated support tickets with Zendesk Support and Salesforce
FAQs in the start window
Downloadable reports and reports emailed automatically
“Aivo offers different solutions and is constantly pursuing innovation. This is why they've turned into a regional provider and one of GM’s most important digital tools”
Ana Cristina Merlo | South America West Digital Marketing Coordinator at General Motors.LEA LA HISTORIA COMPLETA